Business

How long will it take?
The total qualification time (TQT) for this qualification is 30 hours and of this 6 hours is recommended as guided learning (GL).

Certificate validity
Refresher training is recommended every 2 years.

Assessment Method:
This qualification is assessed by a written assessment work.

Who needs this Qualification
This qualification is suitable for Business development managers, Business managers, Directors, Supervisors and anyone willing to improve their Business development management skills.

Qualification content:
• Communicate in a business environment • Principles of business communication and information • Negotiate in a business environment• Develop a presentation • Deliver a presentation • Encourage innovation • Manage individuals’ performance • Manage a project • Develop and maintain professional networks • Principles of market research • Principles of marketing and evaluation

How long will it take?
The total qualification time is 30 hours, of which, 6 hours are recommended as guided learning hours.

Assessment Method:
This qualification is assessed by a written assessment work.

Who is this qualification for?

This qualification is aimed at individuals who may be new to working within a business and administration role and wish to improve their knowledge and understanding of the topics it covers. It is designed for learners who work in a variety of work environments and sectors.

Topics covered

These include principles of personal performance and development, health and safety in a business environment, principles of business administration, using a telephone and voicemail system, meeting and welcoming visitors in a business environment, producing business documents, dealing with customer queries, requests and problems and word processing software.